Questions
Questions About Renting from BellEvent
The answers below come from our rental terms and from how we actually run orders. If your question isn’t here, call us at (360) 991-3929 or email info@belleventrentals.com.
Booking and Payment
Is my order booked when I send my quote request?
Not yet. Sending your list gives us your request, and no payment is taken. We check availability and your site details, add the delivery fee, and send you the final price with a payment link. Your date is held once you've paid the deposit and accepted our terms.
Can I add a package or my planner list to the quote?
Yes. Packages, the event planner, the layout planner and the tables and chairs calculator each add to the same quote list as the product pages. You can change quantities before you send it, and we reply with a priced quote, Monday to Saturday, 9 am to 5 pm.
Why isn't delivery added automatically to my quote?
Because the right fee depends on things a form can't see: how far we drive, how much equipment goes on the truck, how many people the job takes, and whether we're carrying chairs across a lawn or up three flights of stairs. A person sets it on every order so you aren't overcharged for an easy drop-off.
How much is the deposit?
50% of the order, and it's non-refundable. The deposit holds your date; the full balance is due 14 days before delivery.
How can I pay?
By card through the secure payment link we send, by Venmo, or by check.
How far ahead do I need to book?
We don't take same-day requests. Need something soon? Call us and we'll tell you honestly whether we can make it.
How long is a rental?
One rental price covers up to 3 days, so you can have your tent, tables and chairs delivered the day before and picked up the day after. Restroom trailers are the exception: they are priced by the day, with a weekly price for a full week. For 2 to 6 days, ask us and we'll price it on your quote.
Can I change my order after I've paid?
Yes, with notice. Changes to tents, tent accessories and linens need 14 days' notice, and changes to other items need 7 days.
What is your cancellation policy?
The 50% deposit is non-refundable, so cancelling means losing the deposit. Changes need notice: 14 days for tents, tent accessories and linens, and 7 days for everything else. Changes after those deadlines can carry a restocking fee of up to 100%. Our full terms and conditions have the details.
Delivery, Setup and Pickup
Where do you deliver?
Whatcom, Skagit and Snohomish counties, from our base in Ferndale. That covers Bellingham, Lynden, Blaine, Mount Vernon, Burlington, Anacortes, Everett, Marysville and the towns in between. Outside those counties, call us and ask.
How much does delivery cost?
Delivery starts at $50 in Whatcom and Skagit counties, and Snohomish County delivery is quoted by address. The final fee is set per order from the distance, the size of the order and the site. Deliveries up stairs, into elevators or more than 50 feet from where the truck parks can cost more. You'll see the fee before you pay anything.
Do you set everything up?
For tents, yes: setup and breakdown are included in every tent rental, and staking or weights are added depending on the ground. Tables and chairs are set up if your order includes it; otherwise we leave them at the closest point a truck can reach. Ask for setup when you book if you want your chairs in rows or your tables placed.
Do you deliver to venues?
Yes. Tell us the venue when you book. Some venues have set load-in times or ask vendors for a certificate of insurance. We're insured and can send one to your venue.
Tents and Weather
Which tent size do I need?
Allow about 12.5 square feet per guest for dinner at round tables and about 10 for a standing crowd, then add space for a dance floor or buffet. A 20x20 seats about 32, a 20x40 about 64, and a 20x60 about 96. Our tent page has the full table.
Are the tents waterproof?
They keep rain off, but our terms say the fabric isn't guaranteed waterproof, so in a downpour expect some water at the edges. Sidewalls on the weather side help a lot.
What happens if it's windy on the day?
In strong wind, sidewalls come down, and in very high wind guests leave the tent. We watch the forecast and follow tent-industry guidance. If sustained winds of 20 to 25 mph are expected, we'll suggest taking sidewalls down so the wind can pass through. If sustained winds reach about 36 mph, or the tent starts to shake or creak, everyone should leave the tent and move indoors. If conditions aren't safe on install day, we can decline to put the tent up. Our terms explain how payment works in that case.
Can I use a heater or cook under the tent?
No. Our terms don't allow heaters, grills or cooking under or near a tent. You're welcome to rent patio heaters for an open patio or lawn. Use them in open-air areas only, well away from tent fabric.
Can you put a tent on a deck, driveway or patio?
Yes. Every tent is anchored for its site: stakes in a lawn, weights on a deck, driveway or patio. Staking and weights are charged separately because they depend on the ground.
Restroom Trailers
How many guests does one restroom trailer handle?
For a 4 to 6 hour event, the 2-stall suits about 100 to 150 guests and the 3-stall about 150 to 225. With food and alcohol all evening, plan on about 80 to 120 and 120 to 180. See the restroom trailer page for the full guide.
What does a restroom trailer need on site?
An outdoor outlet (best on its own breaker, with nothing big like another air conditioner on the same circuit), a garden hose connection and a level spot to park it. We tow it in, hook it up and empty the tanks. Details are on the restroom trailer page.
Who cleans the trailer during my event?
You keep it tidy while it's with you; we stock toilet paper and paper towels before it arrives and empty the waste tanks at pickup.
Damage, Cleaning and Returns
What if something gets damaged?
You pay for repairs beyond normal wear and tear, and for replacement if an item can't be repaired, is lost or is stolen. Our damage waiver is optional, costs 10% of the rental and is non-refundable. It doesn't cover misuse or loss. See section 29 of our terms for what it covers.
Do I need to clean the rentals before you pick them up?
A quick rinse, not a full wash. Rinse chafers, pitchers and serving pieces and pack them back in their containers; put linens back in their bags, dry and free of food. Items returned with heavy food or liquid on them are charged a cleaning fee of $45 an hour.
What if I need something earlier or later than planned?
Need something soon? Call us and we'll tell you honestly whether we can make it.